At Fenix, quality is at the core of everything we do. As a trusted contract manufacturer of assemblies, electronics, and electrical components, we are committed to maintaining the highest standards of quality across every aspect of our operations. Our ISO 9001:2015 certification reflects our dedication to continuous improvement and consistent customer satisfaction, with our latest recertification audit done in 2024.
We ensure compliance with a wide range of global standards and regulations, including ROHS, PROP 65, PFAS FREE, REACH, TSCA, Responsible Minerals, UL, and more. This enables us to meet the diverse needs of our clients while adhering to strict environmental and safety guidelines. Our advanced Quality Management System (QMS) integrates robust processes, procedures, and resources to ensure that every product we deliver meets the highest standards of excellence.
At Fenix, we foster a zero-defects culture, driving our teams and partners to achieve exceptional quality at every stage of the manufacturing process. Our commitment to quality is more than a policy—it’s a culture of accountability and continuous improvement. With a focus on precision, compliance, and customer satisfaction, we aim to be the manufacturing partner that leading global brands trust for high-quality, reliable solutions.
At Fenix, we foster a zero-defects culture, driving our teams and partners to achieve exceptional quality at every stage of the manufacturing process. Our commitment to quality is more than a policy—it’s a culture of accountability and continuous improvement. With a focus on precision, compliance, and customer satisfaction, we aim to be the manufacturing partner that leading global brands trust for high-quality, reliable solutions.
Quality management refers to the processes, policies, and procedures implemented to ensure that products and services meet specified standards and customer expectations. It includes quality planning, quality assurance (QA), quality control (QC), and continuous improvement to minimize defects and enhance reliability.
A Quality Management System (QMS) is a structured framework that defines how an organization manages and improves quality in its operations. A QMS includes documented policies, processes, and responsibilities to meet regulatory standards and ensure consistent product quality. ISO 9001 is the most widely recognized QMS standard.
Quality integration involves embedding quality management principles throughout the entire product lifecycle, from design and production to testing and post-sale support. It ensures that every stage follows best practices to minimize errors, defects, and inefficiencies.
Quality testing refers to systematic inspections, measurements, and evaluations performed on electronic components and assemblies to ensure they function correctly and meet design specifications. Quality testing can include functional, reliability, and environmental testing.
Functional testing is a quality assurance (QA) process that verifies whether a product or electronic component operates as intended under normal and extreme conditions. It checks for correct voltage, signal integrity, software functionality, and overall performance.
PPM is a quality metric that measures the number of defective parts per one million produced. It is used to quantify defect rates and assess manufacturing quality. Lower PPM values indicate higher quality.
Internal PPM refers to the number of defective parts identified within the manufacturer’s own production process before they are shipped to customers. Monitoring internal PPM helps improve in-house quality control and reduce external failures.
External PPM represents the number of defective parts reported by customers after product delivery. A high external PPM indicates issues with production, supply chain management, or quality testing and can result in recalls or warranty claims.
Defects are flaws, inconsistencies, or failures in a product that prevent it from meeting quality specifications. In electronics manufacturing, defects can include soldering issues, PCB short circuits, or faulty components, affecting product performance and safety.
ISO is an international standard-setting body that develops and publishes global standards for manufacturing, quality management, safety, and environmental compliance. ISO certifications help organizations demonstrate product reliability and process efficiency.
ISO 9001 is a globally recognized Quality Management System (QMS) standard that ensures companies meet customer and regulatory requirements through consistent quality processes, risk management, and continuous improvement. It is widely used in electronics, automotive, and industrial manufacturing.
IPC-A-610 is the industry standard for the acceptability of electronic assemblies. It provides inspection criteria for soldering, component mounting, PCB cleanliness, and workmanship in electronic products. It is essential for ensuring high-quality and reliable circuit board manufacturing.
UL is a certification body that sets safety and performance standards for electrical and electronic products. A UL certification indicates that a product has been tested for fire safety, electrical hazards, and mechanical durability, ensuring compliance with safety regulations.
RoHS is a European Union directive that restricts the use of hazardous materials, such as lead, mercury, cadmium, and hexavalent chromium, in electrical and electronic products. Compliance with RoHS ensures that electronics are safer for consumers and environmentally friendly.
PFAs are synthetic chemicals used in various industrial applications, including electronics manufacturing, due to their resistance to heat, water, and oil. However, they are considered environmental pollutants and are increasingly regulated to reduce their presence in consumer products.
Responsible minerals compliance refers to ensuring that minerals used in electronics manufacturing, such as tin, tungsten, tantalum, and gold (3TG), are sourced ethically. Many companies follow the Dodd-Frank Act or EU regulations to avoid using minerals that fund armed conflicts or human rights violations.
The CE marking indicates that a product complies with European Union safety, health, and environmental protection standards. It is mandatory for electrical and electronic goods sold within the EU market and ensures compliance with directives such as RoHS, EMC, and low voltage regulations.
FCC compliance ensures that electronic and radio frequency (RF) devices meet U.S. federal regulations for electromagnetic interference (EMI) and safety. Products with FCC certification are tested to confirm they do not interfere with wireless communications or other electronic systems.
Electrical and electronic component safety standards are industry regulations that define safety, reliability, and environmental compliance for electronic devices. These include:
IEC 60950-1 / IEC 62368-1 for IT and telecom equipment
UL safety certifications for power supplies and circuit protection
RoHS and WEEE for environmental compliance
IPC-A-610 for PCB assembly quality
Fenix – USA.
2969 Wagener Road
Aiken, SC 29801
Fenix – DR
San Pedro Industrial Free Zone
San Pedro De Macoris, Dominican Republic
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